What currency are the prices in?
All prices are in Australian Dollars ($AUD).
Do I need an account with you?
No. We do not require you to create an account or login. Your email address is added to our blog updates mailout, but you can of course unsubscribe any time if it is not for you.
I do not have paypal, do you accept a credit card? or direct bank transfer?
You do not need a Paypal account to use their service. You can input your own credit card details into the Paypal platform. You can of course use direct bank transfer if you prefer. We will then process your order once the transfer appears on our account.
Do you ship to outside of Australia?
We do accept orders from overseas, but do not generally ship outside of Australia. Please email us at firstname.lastname@example.org if there is a particular circumstance that you would like to ask about.
Do you offer local personal delivery?
Yes, we personally deliver within Ballarat. Please do not choose this option at checkout unless you are in Ballarat. If chosen in error, we will contact you to arrange the additional shipping cost. Choosing this option assumes permission to leave. We cannot arrange particular times or return visits, as I’m sure you appreciate. We will deliver within the week to your door, will message when on the way, take a picture of the item left in location and send to you so you are aware. Responsibility of the items then pass to you.
Do you offer local pickup?
Yes. Please choose ‘Local pickup’ at checkout and email us or add a comment to your order to arrange collection within 5 days of the order. Uncollected items will be refunded.
How much will my shipping cost?
Shipping begins at $3 and increases with the weight and size of the items you have ordered. We use Australia Post to ship our orders. If the shipping cost has tripped over into the next bracket, we will let you know in case you would like to add to your order without changing the shipping cost. It can be so frustrating to realise later that you could have made better use of your shipping charge. Nobody likes paying good money for air.
What else should I know about processing & shipping?
All orders will be sent out within 1-5 business days. We live in a small village with a local postal agent, and that can sometimes add some time to the processing of orders. Australia Post has indicated some slowing of delivery owing to current COVID-19 circumstances.
The shipping charge includes both shipping and handling. Post insurance is not included in the postage price, but all orders include tracking.
Every order is packed carefully and securely. We use boxes and packing materials again if we can, and choose paper tape, not plastic. We encourage you to reuse those packing boxes again as well to minimise waste. We take great care with packaging; if your items are damaged or lost in transit, please pursue with Australia Post.
Returns and Refunds?
We can refund in full if the item is defective, and can accept returns if it is not as described in the shop listing. Any of our items which are in used or vintage condition (eg. books) will be described as such and should be expected to show reasonable signs of wear. In short, we would not offer for sale any item we wouldn’t be delighted to own and use ourselves. Please note that colours may not appear exactly as on your monitor and such colour difference is not considered a defect.Photos of course form part of the description. All that said, shopping is supposed to be fun. Always contact us right away if you are not delighted.
How secure is your shop?
We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest commercial level available). This means that a we don’t see your private payment information at all via this service. It stays between you and Paypal.